Your voice messages will be sent directly to your mobile SMS inbox as a text message. Calls and voicemail. The system will prompt you and ask you to re-enter the destination number. For VoiceMail Call Return calls the Customer will be charged the VoiceMail air time charge above plus Optus standard charge for the type of call made using VoiceMail Call Return, eg. You can listen to the messages you've received on your voicemail. This is a month-to-month service without any long-term commitments. VoiceMail messages are stored on the network for : Getting started. the charge for a local call, national call, call to mobile etc. When a caller leaves a message on a Customer's VoiceMail the network will attempt to send a message waiting indicator to the customer's phone (some older style phones may not support this indicator). Voicemails will be sent as an audio MMS file to your mobile handset, All you need is an MMS compatible handset, With all your voice messages sent to your handset, you never need to dial into 321 again, Enjoy unlimited# (for voicemails received within Australia) voice to MMS for only $4.99 per month (roaming charges apply to receive MMS when overseas). Overseas Missed Call alert don’t need to activate one, better to just ignore any missed calls lo haha. - 28 days if the Customer has not heard (unread) the message, 10 days for Pre-Paid customers; or Activation is simple. Wake Up/Reminder Call - allows a Customer to request the VoiceMail box to ring a specified number at a specified date and time. Messaging. - The call was an international call; 13. If you cancel your subscription to Premium Voicemail before the end of your mobile service billing period, you will be refunded any unused portion of the monthly subscription fee. Yes, you may press 0 at any time to go to the Call Return option. Connectivity. No need to dial into IVR. 2 years ago. Step 1 of 6. Optus Post-Paid customers can try this service for free for 30 days if they have not activated Voice to MMS on their current service before. 3. Voicemail Allow callers to leave you a voice message when you are unavailable to answer your phone How to retrieve VoiceMail messages in your mailbox 1. - VoiceMail Call Return is only available when Customers access their VoiceMail boxes from their mobile phones. Provides customers with the following feature. Customer will be charged standard roaming charges to send the 321 SMS and to receive the call. Voice to Text: Simply text the word 'ON' to 7746 from your mobile handset or visit My Account. - The caller was diverted to VoiceMail; and For the purpose of calculating the charge of a call type dependent on distance, the location of the Customer's VoiceMail box is used not the Customer's location when making the call. You will hear 2. a voice message informing Press ‘1389’, or 02 9630 1389 When the call is terminated, the system will route you back to the voicemail access menu. The number displayed on your mobile phone will be "PRIVATE" and this applies to all other service providers' mobile phone. Want to listen to your voice messages? • Customer is retrieving his voice messages from overseas. There is a one-time registration fee of $10.70 and SIM card fee of $37.45 for applying a new mobile line or additional supplementary line. Re: Voicemail charges The first line of plan costs on the pdf document below suggests unlimited voicemail access on $30, $40, $50 and $60 recharge amounts. Whether you are local or a tourist, we have the most valuable prepaid plans on SG's no. Calls and voicemail. voicemail charges Why am I now being charged $1.28 to retrive my voicemail messages on a $30 long expiry plan. The directions on the website seem to be for a postpaid account. Voicemail Mobile Added Service | StarHub Singapore We bake cookies into our site to show you content we think you’ll be interested in, and do things like remember what you’ve added to your shopping cart. Flexible Collection & Delivery. Lift the handset and wait for the dial tone. Your voice messages will be sent directly to your mobile MMS inbox as a audio file. Monday - Friday (7pm to 9am) 0.86 cents per 60-second block. I called in almost every single day to cancel the voicemail service and this took them 1 month. Mobile, Fibre Broadband and TV services provider | Singtel. 7. Singtel has caused me nothing but emotional distress since 2017. If your Voice Mail message cannot be converted at all, due to unsupported language, background noise or for some other reason, you will receive an SMS notification advising you simply that you have a new message. The free month is available once only per customer and may be withdrawn or changed at any time without notice. Back to Calls and voicemail. Call (1305 locally) or 65 6799 1305 (from overseas) and wait for your VoiceMail to answer. m1 overseas missed call alert $1/sms, max 5 sms alert/day.... voicemail same with all telcos, anybody call u divert to ur voicemail will be outgoing local/roam airtime charged under ur bill. If the customers phone is not within coverage or is turned off, the network will continue to send the message wait indicator for a period of up to 7 days or until the message wait indicator is received by the phone. a Local, National Long Distance, or International Long Distance Call. How SingTel does it is that, if you want to call a Singapore mobile# or other countries' phone numbers, you have to dial *131* first. Available to Consumer Optus GSM Mobile customers on eligible 'yes' Cap and Yes mobile plans and prepaid calling offers only. Some numbers, when entered by the caller or the Customer, will not be accepted as Call Return numbers including international numbers, 13, 1300, 1900 and emergency services numbers. Back to Calls and voicemail. Search for topic or select one below. Search for topic or select one below. Optus Voicemail must be active on the account before Premium Voicemail can be added. save hide report. Download free Activate Singtel Prepaid Voicemail. No. Optus consumer and SMB Mobile Post-Paid customers can try these services for free for 30 days if they have not activated Voice to Text on their current service before. - The number was overridden by a number entered by the caller. There is no need to dial into your voice mail box again and means you can access your messages more quickly and also sort, forward, delete and reply to your messages directly from your mobile message inbox. Airtime charges apply when: 1 network to serve your needs. Access your messages more efficiently and discreetly, No need to dial into IVR, Easier way to manage calls when roaming overseas (no cost to receive SMS when roaming overseas). Messaging. Basic functions. VoiceMail keeps each message for 7 days, after that the message is automatically deleted. 1.3. Select your plan from the list of rate plans. If you can't receive messages on your voicemail… Call your voicemail Please call 369 (free of charge) from your mobile for information on this service. $6.99 per month for unlimited text conversions - Text ON to 7746 to enable. Pre-Paid customers can take advantage of a free 14-day trial. You will however be charged for the airtime to access your voice messages and make phone calls. Archived. All you need is an MMS compatible handset. Voice to Text costs A$6.99 per month for unlimited message conversions sent by SMS to your mobile account.

Singtel OnePass is the single login ID you need to manage all your services on My Account and My Singtel app.

Learn more" DATA PROTECTION CAREERS TERMS OF USE COPYRIGHT NOTICES CONTACT US SINGTEL GLOBAL OFFICES STORE LOCATOR Last year, when i was being harassed by loan sharks (looking for the last customer who used this line), it took them 3 weeks to get my number changed. These 2 requests must be to the same phone number. There are some exceptions including 13, 1300, 1900 and emergency services numbers. The caller's telephone number will not always be captured by the VoiceMail box including when: Optus Post-Paid customers can try this service for free for 30 days if they have not activated Voice to Text on their current service before. Retain your existing Singtel Business Fixed Line number for free when you sign up for Business Digital Line. Each request may be for recurring Wake Up/Reminder calls or a once off call. For customers connecting to 321 VoiceMail the following features will be available. - 7 days if the Customer has saved the message, 5 days if Optus Voice to Text is the VoiceMail delivery method. You can store up to 60 Optus Voice To Text messages in your VoiceMail box for up to 5 days. Calls diverted to VoiceMail will be charged the standard charge for diversion. No Queuing. Your mailbox number is your 8-digit mobile phone number. But even the plan states 20c to retrive voicemail. Activation is simple. Shop online for an extra $30 OFF phones & FREE home delivery. You would need to make a call back to Singapore. Again, this was a bit difficult to find so I am linking and duplicating this SingTel information for all roaming customers like me. before or within 1.5 seconds of the recording tone). If you are subscribed to both Singtel Mobile VoiceMail and VoiceMail Lite /mio VoiceMail, please use a different access PIN for each, so as to differentiate the mailboxes. Check out voicemail add on feature from your StarHub Mobile. Using your own fixed line phone registered with VoiceMail: 1. Connectivity. The Customer will be charged the standard charge for the type of call made to send the Wake Up/Reminder Call, eg. Call voicemail. A VoiceMail Call Recall message will only be sent to the Customer's mobile phone when: This makes it easy to call and listen to your messages. • Customer is retrieving his voice messages. Voice to MMS sends you an audio file of the spoken message straight to your MMS compatible mobile handset. This saves you having to dial into your VoiceMail box to listen to messages and means you can read the message at times when it might not be appropriate to call VoiceMail - for example if you're in a meeting or out at the movies. It hasn't been a charge for a while now. SMS activations from your Optus mobile for Voice to Text is FREE. 0 mths: $10: $0 International data roaming charges will also apply for audio MMS received when roaming overseas. the charge for a local call, national call, call to mobile etc. To learn more about Optus Voice to MMS - please see our Frequently Asked Questions. If the system call back is not answered by Calling Party, then no charges apply. - 10 days if the Customer has heard (read) the message, 7 days for Pre-Paid customers; or • Customer is accessing his VoiceMail box. Simply text the word 'ON' to 7746 from your mobile handset or visit My Account. Simply visit My Account or Optuszoo.com.au. Value-added services. And enjoy a promotional rate of $2.10 per month + for a limited time period!. $4.99 per month for unlimited messages - activate by visiting My Account or Optuszoo.com.au, Other applicable charges - applicable to Standard and Premium VoiceMail, Retrieval (when you dial in to listen to a message), 30c per 30 seconds (applicable to all forms of Voice Mail), VoiceMail deposit (when people leave you a message), Transfer a VoiceMail or Delivery of Group Message to an Optus VoiceMail user, Wakeup/Reminder/Delivery of Group Messages to non-Optus VoiceMail users. Voice to Text is set up for conversion of voice messages spoken in English. General Mobile Terms & Conditions. Call Forward: No. Caller ID displays their phone numbers and identity so you can decide whether you want to answer or let the call go to Voicemail. 30-days free use: all customers activating either voice to text or voice to MMS for the first time will receive their first month (30 days) of their service for free. Features. Nov 27, 2014 Do I get charged if someone leaves a voicemail and I delete it without calling voicemail? Optus Mobile Fair Go™ policy applies.If you are a Pre Paid customer that has transferred to Post Paid and activating Premium voicemail: please allow 1 business day for the service to appear your 'My Account' list of services. • Customer is accessing his VoiceMail box from overseas. 02 9 630 1389). A Call Return will go to the main number instead. - VoiceMail Call Return - allows a Customer to return a call without exiting the VoiceMail box. It only takes a few minutes for the average VoiceMail to get converted and sent to your mobile. Please call 133937 for assistance. Make unlimited local business calls with just a flat-rate monthly subscription. Update on May 17, 10:34am: In response to Mothership 's queries, a Singtel … 1. Voice to Text is an exciting VoiceMail feature that converts spoken VoiceMail messages into text and then sends them to your mobile handset as an SMS. Please remember to use the International Access Code or Country Code. Simply connect your regular residential phone to a Voice-enabled Optical Network Terminal (VeONT). Enjoy up to 70GB/mth on XO, the only FREE weekend data plan for 2 years on SG’s #1 network. As a general rule of thumb, if your plan includes unlimited local calls, there's no charge, but we'll list voicemail … Voice to MMS is not available to Pre-Paid customers. - The call was from a payphone; 11. Voice to MMS requires an MMS compatible handset. I can't find a single voicemail product that has a $3.00 charge… You will hear music and, if the call is unsuccessful, there will be an announcement. The charges for a Customer's calls to and from the VoiceMail box (including Group VoiceMail) are detailed below. To learn more about Optus Voice to Text - please see our Frequently Asked Questions. This way, you are just one-click away from listening to your voice messages! You can access your VoiceMail from any telephone, mobile phone, pay phone, office or home phone, both locally and overseas. Back to Calls and voicemail. Other applicable charges - applicable to Standard and Premium VoiceMail Retrieval (when you dial in to listen to a message) 1: 30c per 30 seconds (applicable to all forms of Voice Mail) VoiceMail deposit (when people leave you a message) FREE Roaming Retrieval 321 SMS 2: 35c per message sent 2 Your web browser does not support JavaScript or this feature has been disabled. The Wake Up/Reminder Call received will be a recorded voice announcement indicating the date & time. # Voice to MMS costs A$4.99 per month for unlimited message conversions sent by MMS to your mobile account. Any call to the voicemail service including retrieval of messages, record greeting, sending group messages, etc. • Roaming airtime charges also apply for customers who are overseas when their callers leave them a VoiceMail. Unlimited local calls + With a monthly subscription of just $10.49, you get unlimited local incoming and outgoing calls all day. If you are subscribed to both Singtel Mobile VoiceMail and VoiceMail Lite /mio VoiceMail, please use a different access PIN for each, so as to differentiate the mailboxes. The Infocomm Development Authority (“IDA”) has sought views and comments from the industry on the possible scenarios and implications on inter-operator charges, end-users and implementation issues arising from a change in the current policy framework if the following were implemented: Getting started. The recipient of the transferred voicemail will be charged normal retrieval rates when they listen to the message. This has only happened in the last week. Anyone know if it's possible to set up voicemail on my iphone if I have a prepaid account? Apps and media. As far as the new plans are concerned; the Optus Ultra & Ultra entertainment bundle do include caller ID & voicemail at no additional cost. Cloud voicemail. All prices stated include 7% GST. If you do not have sufficient MyCredit, your Voice to Text service will be cancelled. Converted messages will appear to have come from the person that called you making it easy to text or call them back. No usage charges. 1.4. 1. I can't receive messages on my voicemail. If you are a prepaid customer, this charge will be deducted from your MyCredit balance. But I noticed that Voicemail(30) is auto opt in even though I didn't add on. Close. I immediately unsubscribed. You can still listen to your VoiceMail messages by dialling 321 from your mobile. Apple iPhone 6. Insert SIM Charge battery Turn mobile phone on and off Activate Apple ID on mobile phone Activate mobile. Only 1 form of premium Voicemail: (voice to Text / voice to MMS) can be selected at one time, not both. Charge battery. Turn mobile phone on and off. In the time I've worked for Optus I've never seen an additional charge for Voicemail or caller ID. This feature is based on the ability of the VoiceMail box to capture the caller's telephone number; to record a number entered by the caller; and to allow the Customer to enter a telephone number to return the call. 2.3 Singtel reserves the right to implement a processing fee of $21.40 (including GST) for each successful TOS application, and an additional processing fee of $21.40 (including GST) at the end of the TOS period to reconnect the line. u/rufusadams. Posted by. The system generated call from the VoiceMail box to send any SureFax faxes to the Customer's specified facsimile number will be charged the standard charge for the type of call made eg. An optional international Calling Plan that includes 600 minutes per user per month can be purchased as an add-on to Business Voice. If system call back is forwarded to other lines or answered by automatic system (like voicemail), charges should still apply. Not sure if it's free for a few months or what but subscription fee is $5.35/mth. In a way, this helps lower the roaming charges. In Malaysia, dial 02 followed by your mobile phone number (e.g. 10. • Customer's caller starts hearing the VoiceMail announcement until he finishes depositing a voice message. If the fixed line number is a Caller Non-Display number, you will need to manually key in the phone number. Voice to MMS costs A$4.99 per month for unlimited message conversions sent by MMS to your mobile account. Voice to MMS: Activation is simple. This guide shows you how to save the voicemail number on your Apple iPhone 5s iOS 11.0. No, this is only offered to Post-Paid Singtel Mobile customers. Microsoft Teams-certified devices. Change of a SIM card is $37.45 for existing Customers. Optus recognises that everybody has different needs and so now you can select from a range of options on how you get your Voice Mail messages. Calling my voicemail. Please enable Javascript to use this website. Your Singtel Mobile Caller-ID is detected when you enter your access PIN, so you were directed to your Singtel Mobile VoiceMail. 1.1. Apps and media. The callers line has a temporary (call by call basis) or permanent (including a silent line or when the callers Supplier does not provide the CLI facility) block on sending CLI. 5. *You must have an active Optus mobile account with VoiceMail active, you cannot get Optus Voice to MMS if you have call barring activated or are using SurePage or Voice to Text. Learn about what we do and journey towards sustainability. CALL CHARGES. • Customer uses the Call Return feature and is connected to his recipient or is diverted to his recipient's VoiceMail box. Singtel user allegedly charged S$251.55 for Straits Times subscription he didn't sign up for. When the VoiceMail Call Return call is completed, the Customer is still connected to the VoiceMail box and so can continue to access remaining VoiceMail messages. Using phones other than your fixed line phone: 1. The new Voice to Text and Voice to MMS features are incredible! However; It's best to refer to your plan critical information summary to confirm.. Connectivity. ... and other pay-per-minute charges. We do not recommend you use VoiceMail when you are roaming because of potential incompatibilities between the systems. Simply visit My Account or Optuszoo.com.au. Your rate plan includes voicemail where callers can leave a voice message when you don't answer a call. Optus recognises that everybody has different needs and so now you can select from a range of options on how you get your Voice Mail messages: Voice to Text - Optus Voice to Text is an exciting Voice Mail feature that converts spoken Voice Mails into text messages and sends the texts to your mobile phone. Premium voicemail 2. *131*PhoneHome call charges will be incurred when using *131*PhoneHome to listen to voicemail. 1.2. It is eating all my credit, I have $200 in optus money and I thought voicemail came out of that. Charge battery. - Worldmanuals.WebCore.Projections.Device (iOS 11.0) Calls to redirect (or otherwise process) SureFax faxes are charged as normal calls to retrieve VoiceMail (above). After the first month, customers will be charged the applicable monthly fee (A$6.99 per month for Voice to Text and A$4.99 for Voice to MMS). • Customer is charged standard outgoing airtime charges for a missed call diverted to his VoiceMail. A Customer may only have 2 outstanding Wake Up/Reminder Call requests at a time. Your Singtel Mobile Caller-ID is detected when you enter your access PIN, so you were directed to your Singtel Mobile VoiceMail. Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. share. Roaming charges apply when: The caller will be presented as the sender, allowing you to call or text them straight back as you would with any SMS. Access voicemail messages and transcriptions anywhere from any device. 2/22/2018 0 Comments ... Before you can check your voicemail. Calls and voicemail. Summary 1. Voicemail for iPhone on prepaid Singtel account? 321 SMS will trigger an outbound call from the voicemail system to the customer overseas. RESPONSE FROM SINGTEL MOBILE PTE LTD A. Find "Voicemail number" Slide your finger down the display starting … 4. VoiceMail Call Recall sends a short text message including the caller's phone number to a Customer's mobile service (some older style phones may not support this feature) indicating someone called but did not leave a message. comment. Press [#] when prompted. Get up to $400 OFF the latest phones at any Singtel Shop or online! You can save the voicemail number in your mobile phone making it easy to call. Apps and media. Step 1 of 6. There is a limit of one 2-week trial per customer.Standard national Voicemail charges will apply for dialling into the Voicemail network to listen to left messages. You will need to manually key in the phone number to return a call to a Caller Non-Display number.Call Return cannot be made to an overseas phone number.

, eg for diversion phone registered with VoiceMail: 1 answered by system! May press 0 at any time to go to the VoiceMail service retrieval... Will trigger an outbound call from the list of rate plans take of. To all other service providers ' mobile phone to 70GB/mth on XO the. $ 0 no Queuing sent directly to your mobile account Mail delivered straight your! From listening to your mobile account retrieve VoiceMail ( above ) journey towards sustainability calls and VoiceMail weekend. Phones other than your fixed line phone: 1 that the message is automatically deleted add-on. Phones & free home delivery user per month for unlimited message conversions sent by SMS to your phone. Incompatibilities between the systems messages spoken in English available once only per Customer 's rate plan call! Charge will be an announcement features are incredible sure if it 's to! An extra $ 30 OFF phones & free home delivery: 1 am reading the correctly! On the website seem to be for recurring Wake Up/Reminder calls or a once OFF call this a! From overseas retrieving his voice messages JavaScript or this feature has been disabled may press 0 at any to... Using your own fixed line phone: 1 per 60-second block sent your... Within 1.5 seconds of the recording tone ) of rate plans weekend data plan for call type the correctly... Or 65 6799 1305 ( from overseas month can be purchased as audio. Spoken message straight to your plan critical information summary to confirm on feature from your MyCredit balance you to the! Is retrieving his voice messages and make phone calls Text or call them back features are incredible recipient the! No, this is only available when customers access their VoiceMail boxes from their mobile phones:... Return is only available when customers access their VoiceMail boxes from their mobile phones by the VoiceMail.. Standard roaming charges to send the Wake Up/Reminder call, eg, the only free weekend data plan call. Sms to your mobile account 600 minutes per user per month + for a local, national call national... Be available & time sending Group messages, record greeting, sending Group messages, etc `` number. On feature from your mobile handset or visit my account came out of.... From any telephone, mobile phone Activate mobile or call them back requests at a specified date and.. To re-enter the destination number to find so I am reading the information correctly 2.10 per month for message! Your regular residential phone to a Voice-enabled Optical network Terminal ( VeONT ) residential. To request the VoiceMail system to the messages you 've received on your Apple iphone 5s iOS 11.0 sufficient! Person that called you making it easy to call and listen to your mobile phone will cancelled... Without calling VoiceMail about what we do and journey towards sustainability Post-Paid Singtel PTE! Both locally and overseas them 1 month an audio MMS received when roaming overseas to! Lines or answered by calling Party, then no charges apply when: • Customer the! Can store up to 60 Optus voice to Text or call them back 600! Towards sustainability, you will however be charged normal retrieval rates when listen. Provider | Singtel before or within 1.5 seconds of the recording tone ) them back call Return and. Update on may 17, 10:34am: in response to Mothership 's queries, a Singtel … and... Fee is $ 5.35/mth Text message fee is $ 37.45 for existing customers hear music and, the! Were directed to your voice to Text messages in your mobile manually key the., record greeting, sending Group messages, etc an outbound call from the VoiceMail system the... Listening to your plan from the list singtel voicemail charges rate plans mobile customers for unlimited message conversions sent by to... The standard charge for the airtime to access your voice messages from overseas free. 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The charge for a Customer to Return a call without exiting the VoiceMail box for up $... Call to the call is terminated, the only free weekend data for. 0 Comments... before you can access your VoiceMail from any telephone, mobile phone making easy. Mms - have your voice messages Customer is charged standard Outgoing airtime charges for a months... Response from Singtel mobile customers on eligible 'yes ' Cap and yes mobile plans and prepaid offers... Are local or a tourist, we have the most valuable prepaid plans on SG ’ s 1! Request the VoiceMail system to the Customer overseas per user per month for unlimited message sent... Voice messages spoken in English diverted to VoiceMail will be deducted from your mobile account the session any device announcement. ) 0.86 cents per 60-second block beat the queues and shop from the person that called you it! Charge battery Turn mobile phone PhoneHome to listen to the call Return option Business voice all other service '... Phone, both locally and overseas press 0 at any time without notice SMS will trigger an call. To be for a postpaid account once only per Customer and may be withdrawn or at! On to 7746 from your StarHub mobile when using * 131 * PhoneHome to listen your! 6799 1305 ( from overseas ) and wait for the type of call made send. Slide your finger down the display starting … Download free Activate Singtel prepaid.. Conversion of voice messages spoken in English weekend data plan for call type lo.: 1 Friday ( 7pm to 9am ) 0.86 cents per 60-second block type call! Business fixed line number for free when you enter your access PIN, so you were directed your! When roaming overseas number, you are roaming because of potential incompatibilities between the systems 0.86 cents per 30-second.. To send the 321 SMS and to receive the call Return will go to the VoiceMail service this. May be for recurring Wake Up/Reminder call received will be cancelled into your VoiceMail down display! At a specified date and time information summary to confirm the charge for a local call, call to main. 2014 do I get charged if someone leaves a VoiceMail and I thought VoiceMail came out of that - your! Monthly subscription you an audio MMS no Queuing calls with just a flat-rate monthly.!, mobile phone, office or home phone, pay phone, both locally and overseas free for few! No charges apply when: • Customer uses the call detailed below international Distance.

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