Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2019 TracFone Wireless, Inc. All rights reserved. 8. Doing so will reset your service account and you will lose all unused Services balances. Roaming usually occurs when a subscriber places or receives a call while outside of the network coverage area of their wireless service provider. You will find Service Area Maps and Coverage Maps on our website. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: (a) The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Straight Talk, including damage caused by shipping. There are two ways to get your Straight Talk KYOP SIM: a) Buy a 4G LTE Straight Talk Activation Package at a Walmart store. When your GSM Straight Talk Phone is roaming, an indicator light on your handset may display the word “Roam” or “RM” on the screen while the phone is not in use. Total Access Charges will depend on the size of the content and the actual time it takes to download or transmit the content or multimedia message. If you travel outside of your coverage area, your phone will not work. In the event a Straight Talk phone is returned to Straight Talk for replacement or repair under warranty or returned for any other reason, Straight Talk is not liable nor responsible for any unauthorized use and/or loss of voice mail, personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content on the Straight Talk phone. If you change your assigned phone number or Service plan prior to your Service End Date, you will lose any unused Service balance. (b) Customers must have had their locked device activated on Straight Talk Service for no fewer than 12 months, redeemed air time cards in no fewer than 12 months, and not have had their telephone number recycled or ported. If your Straight Talk phone is deactivated for failure to add a Service Plan before the Service End Date, you will need to provide your Straight Talk wireless phone’s IMEI/MEID DEC number in order to reactivate your service. Your Hotspot or BYOT service will only operate with a Straight Talk Data Service Plan. Straight Talk cannot and does not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur. You may activate your Straight Talk Hotspot (“Hotspot”) or Straight Talk Bring Your Own Tablet SIM Card or Activation Kit (“BYOT”) by visiting the Straight Talk website or by calling our Customer Care Center at 1-877-430-2355. The arbitrator shall apply the law of the State in which You, the customer, reside to the dispute. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting Customer Care at 1-877-430-2355. If TracFone opted not to make You a written settlement offer, these same terms apply, meaning that You are guaranteed a minimum award of $5,000 if the arbitrator finds in your favor and that TracFone will reimburse your reasonable attorney’s fees twofold. 6. … Straight Talk is a brand of TracFone Wireless, Inc. For such third party downloads, Straight Talk is not responsible for the Web Content/Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Web Content/Apps. You are responsible for adding password protection, if available on your device. 6. If your problem cannot be resolved over the phone, our Straight Talk technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated Straight Talk Service Center for repair or replacement, at Straight Talk’s discretion. For customers residing outside of the United States, the location of arbitration shall be Miami, Florida, unless You and TracFone agree otherwise. Improper, illegal or unauthorized use of your Straight Talk Product may result in immediate termination of your Service without notice and legal action. Compatible tablets include most GSM or CDMA tablets. Your Straight Talk Service is restricted such that you will not be able to make or receive calls on your Straight Talk device when you are located anywhere outside of the United States and Puerto Rico, including, without limitation, while you are offshore or in international waters. All reconditioned or refurbished phones sold by Straight Talk (except iPhones) have a ninety (90) day limited warranty as do all wireless accessories sold by Straight Talk. Wireless service is subject to Straight Talk Terms and Conditions, visit StraightTalk.com. Points earned through referral program are not immediately accessible and will take 60 days before they can be used. We may remotely change your wireless phone’s software, applications or programming without notice. Your information will be kept confidential. Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination, including, but not limited to, any restrictions on the use of Straight Talk Products. Service begins on the day you add the Services or, if the Service Plan is placed in your Reserve, on your Service End Date. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THE FOREGOING LIMITED WARRANTY IS THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. It may take 24 hours or more to update the address information. YOUR USE OF THE STRAIGHT TALK SERVICE IS SOLELY AT YOUR RISK. You may obtain warranty service directly from Straight Talk. When redeeming an All You Need Plan, you will be prompted to apply the Service Plan immediately or to place it in your Reserve to be added on your Service End Date. You will not receive a refund if your service is deactivated and/or your account is terminated as a result of your violation of these terms and conditions. 2. This limited warranty allocates the risk of failure of the Product between the Consumer and Straight Talk. You and TracFone agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide, or representative basis. For Mobile Hotspot devices: A single connected device will experience optimal speeds. If your plan cycle has ended, you will need to purchase and redeem a new Straight Talk Unlimited International Calling Plan to renew your unlimited ILD Service. Straight Talk offers mobile phone and mobile internet, using both GSM and CDMA networks. If you have any Service Plans or Cards in your Straight Talk Reserve, those cards will be applied first before an Auto-Refill purchase is processed. Straight Talk offers its customers international long distance service (“ILD Service”) as an additional feature. Is the original SIM card from your previous service provider installed in your device now? Certified pre-owned phones are not covered by a limited warranty but may be returned for a refund within 30 days of purchase. This plan includes nationwide calling and calls to 411 at no extra charge. Please note that your service plan on the Reserve will be lost. If you purchased a Straight Talk phone, it already comes with the SIM you need. Straight Talk Service is not intended for use by children. This is the entire warranty between Straight Talk and the Consumer, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. Your BYOT device may not be password protected as a default. Any changes or modifications to these Terms and Conditions of Service are effective and will be binding upon you when posted on our website at straighttalk.com. The service is not for commercial use or resale. Premium SMS refers to activities that usually involve sending a text message to a designated “short code” or buying or attempting to buy SMS services from anyone other than Straight Talk. You are responsible for preventing the unauthorized use of your Account and the Service, and You are responsible for any reduction in value of your Account arising out of authorized and unauthorized use. Your Straight Talk Hotspot and BYOT device or service has security limitations. (e) The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product. 13. If the preclusion of consolidated, class wide, or representative proceedings is found to be unenforceable, then this entire arbitration clause shall be null and void. If you elect to add the Service Plan to your Reserve, the Service Plan will be placed in your Straight Talk Reserve where it can be applied at any time or prior to your Service End Date by visiting “My Account.” If you are an Auto-Refill customer and have decided to add a Service Plan to your Straight Talk Reserve, the Service Plan in Reserve will take precedence over your Auto-Refill and will be applied before an Auto-Refill purchase is processed. "Up to half the cost" is based on a comparison of the monthly cost of the $45 Straight Talk Unlimited Plan and the monthly cost of comparable no-contract, single line plans with unlimited talk… The Carriers, TracFone Wireless, or its service providers, may, from time to time, remotely update or change the encoded information on your SIM card. Only for personal use. 10. Once you receive your SIM card, please return to our website to Activate your service. Terms of Limited Warranty . (c) Customers must possess a Straight Talk Handset that is not reported stolen, lost, or associated with fraudulent activity. Straight Talk Wireless Home Phone is not compatible with home security systems, fax machines, DVR services, credit card machines, medical alert services or High Speed or DSL Internet services. (h) Customers are eligible for this program only once every twelve (12) months. You may activate your Straight Talk Home Phone by visiting the Straight Talk Home Phone website or by calling our Customer Care Center at 1-800-299-7784 from another phone. Straight Talk’s ILD Service allows you to place calls to select destinations internationally depending on whether you have purchased an Unlimited International Calling Plan or the $10 Global International Card. Additional Terms and Conditions for Straight Talk Mobile Hotspot and Straight Talk Bring Your Own Tablet, I. Other terms and conditions apply. Any attempt to place or receive a call on your Straight Talk phone while traveling outside of the United States could result in service deactivation and account termination without a refund for unused service. IN ADDITION TO THE DISCLAIMERS SET FORTH IN THE AGREEMENT, YOU ACKNOWLEDGE THAT THE USE OF THE STRAIGHT TALK MOBILE WEB SERVICES IS AT YOUR SOLE RISK. Straight Talk Unlimited Plans and All You Need Plans will not work with these devices. Calls are billed in one-minute increments. Plans do not expire except as specifically permitted by law. Additional Terms and Conditions for Straight Talk Wireless Home Phone, IV. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. ∆By texting keywords to 611611, you are consenting to receive response messages. However, if you decided to keep your current phone, you have to purchase a SIM card and install it before you can activate … Your SIM card will ship soon! When You activate your Service, you will be provided with a telephone number or you may, in some circumstances, transfer or port-in a number from another carrier. Some functions and features referenced in the manufacturer’s manual provided with your Straight Talk Product may not be available. Straight Talk’s limit of liability under this limited warranty is the actual cash value of the Product at the time the Consumer returns the Product to Straight Talk for repair, determined by the price paid by the Consumer for the Product less a reasonable amount for usage. For personal use only. No credit is given for dropped calls. IMPORTANT 911 EMERGENCY RESPONSE INFORMATION : Your Straight Talk Home Phone is designed to operate indoors only. Accessing Mobile Web Services and Purchasing Web Content : Unless you are on an Unlimited Service Plan or using Wi-Fi, each time you access the Mobile Web through your Straight Talk phone’s browser, your data balance in your Straight Talk phone will be debited for that usage (“Access Charges”). ), riot, strike, war, terrorism or government orders or acts. 4. Unless you are on the Unlimited Service Plan or you are on Wi-Fi, there is always an Access Charge associated with accessing the Mobile Web, sending or receiving a picture message and downloading content. International Roaming is strictly prohibited. Once your Service is active, all subsequent Unlimited Service Plans you redeem will be placed in your Straight Talk Reserve and will be automatically applied to your phone on your Service End Date. If you have Service Plans in your Straight Talk Reserve those plans will take precedence over Auto-Refill purchases. Personal use is defined as a call originated or received by a Straight Talk customer to initiate conversation between two individuals one of which is talking from a landline or wireless international destination. Calls are billed in one-minute increments. You must connect your Straight Talk Home Phone to a corded or cordless phone within your home in order to use the Service. New Apple products are covered by a one-year Limited Warranty offered and administered by Apple. Plan rates, features, functionality and other product specifications are subject to change without notice or obligation. We are experiencing delays checking your phone compatibility. Each Plan comes with a specified amount of data and Service days as disclosed at the time of purchase. Straight Talk activations do take time! For assistance or more information, please contact Straight Talk Customer Care at 1-877-430-CELL (1-877-430-2355). You will be prompted for an email address upon registration at Straight Talk’s website. STRAIGHT TALK SERVICE PLANS : Straight Talk Wireless Home Phone offers monthly Service Plans which may include unlimited nationwide calling, unlimited international calling to certain select destinations, and a fixed amount of data depending on the Service Plan you purchase. Service is not available while roaming. Please refer to our privacy policy. We will send you an email confirmation when it ships. Some Straight Talk Products have SIM cards. For a detailed description of activities that could result in reductions in data service speeds or service interruption or termination, see the beginning of this Paragraph 6. Airtime minutes will be deducted plus the cost of the International call. The limited warranty extends only to Consumers who purchase the Product in its original packaging from an authorized dealer. No warranty of any kind, either express or implied, including but not limited to warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content of the Mobile Web Service. Your Hotspot can only be used through Straight Talk, and cannot be activated with any other wireless service. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. Please note that Straight Talk does not participate in Premium SMS services or campaigns. Message and data rates may apply. Straight Talk ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with Straight Talk. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Straight Talk also offers a $10 Global Calling Card that must be used with another Straight Talk Service Plan in order for it to work. Straight Talk will presume certain usage, dialing or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and we reserve the right to suspend, terminate or restrict your Straight Talk Service without prior notice. Actual speed, availability and coverage will vary based on device, usage, and network availability. If You do not have an email address, please contact our Customer Care Center to complete your activation and registration and you will receive an email address for registration purposes. Service on the GSM Network : If your Straight Talk Service is on the GSM network, your Straight Talk Wireless phone may roam when you are outside of the Straight Talk GSM network coverage area. Straight Talk Mobile Web Service is provided on an “AS IS” and “AS AVAILABLE” basis. Straight Talk neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. 11. When you use Wi-Fi Calling to dial 911 and your are away from your Primary Address, we will have no information about your location. Refer to the Web Content/Apps creator’s privacy policy for information regarding their use of information collected when you download, install, or use any third party Web Content/Apps. Do not connect any USB-based device into the USB port of your Straight Talk Home Phone under any circumstances. To Activate your service, go to www.StraightTalkHomePhone.com or call 1-800-299-7784 from another phone. Straight Talk Mobile Web Service is for individual use only and may not be offered for resale. Any Web Content you buy and download may only be used or viewed on the Straight Talk phone for which the Web Content was purchased and cannot be transferred to any other device, including a new or replacement Straight Talk phone. Any violation of the restrictions on the use of your SIM card that are contained in this section may result in the immediate termination of your service without notice. Additional Terms and Conditions for Straight Talk International Long Distance Service, III. Straight Talk ILD Service is not a substitute for regular international calling services. Straight Talk Unlimited service plans are subject to certain limitations listed in paragraphs 6 and 7 below. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF TRACFONE’S AGREEMENT WITH YOU. All talk and standby times are quoted in Digital Mode and are approximate. Plans for other Straight Talk Products are described in the appropriate section of these Terms. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Downloadable Third Party Web Content and Applications : You may download free and purchased Web Content and applications (“Web Content/Apps”) from third parties that are unrelated to Straight Talk. 9. Straight Talk’s Unlocking Policy is subject to change at any time without advance notice. Mobile Web Services are available only while the subscriber is in the Straight Talk CDMA coverage area (if on the CDMA network) or the GSM network coverage area (if on the GSM network). Shop for plans, the latest phones, or even bring your own device. Service begins on the day you add the Services to your Hotspot or BYOT device or, if the Plan is placed in your Reserve, then on your Service End Date. Straight Talk … Español. If you purchased a SIM card or Activation Code and are using your own compatible phone, it must be compatible, and not interfere with, our service, and must comply with all applicable laws, rules and regulations. There is no additional deduction for nationwide long distance or for 411 calls. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. About the size of a dime and compatible with devices such as the iPhone 5 (including iPhone 5S and later), Samsung Galaxy S6, HTC One (M8), and Sony Xperia Z. SHOP PHONES AND DEVICES You agree not to use Straight Talk’s ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Straight Talk ILD Service excludes calls to certain high cost wireless and landline, non-geographic and premium numbers. If you haven't heard back from us within 3 business days, please contact our Customer Care Center at 1-877-430-2355. What more could you want? No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your Straight Talk phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your Straight Talk phone. Activate or reactivate your Cell Phone, SIM, Home Phone, Mobile Hotspot, Car Connection, Remote Alert service at StraightTalk Wireless. The Service is not available to place 500, 700, 900 or 976 calls and may not be available for certain other calls. You will need the Serial Number located on the front of this card and a Straight Talk Wireless … You will not be able to transfer your ILD Service to another phone number. Any attempt to place an international long distance call may result in service deactivation and termination of your account. NOTWITHSTANDING THE FOREGOING, EITHER PARTY MAY BRING A CLAIM IN SMALL CLAIMS COURT. Please note that unlimited Service Plans do not track “per minute” usage for nationwide calls. Some functions and features referenced in the User Guide provided with your Straight Talk phone may not be available on your Straight Talk phone. To use your service uninterrupted, activate your replacement phone before your current phone is deactivated by initiating transfer of your telephone number and any remaining balance to the replacement phone. Uses that adversely impact our Service connection is secured during and/or at straight talk home phone activation time of purchase include with... The lease and return the phone to need the new SIM card in... It already comes with a specified amount of data and Service have cash. To another customer immediately accessible and will take 60 days before they can be used for unauthorized use of network! Current phone is roaming, voice and SMS messaging will continue to be available with the FCC SMALL CLAIMS.! Place the call Google Play Store, can help you find open.! Diagnostic purposes only and is reflected in the package you purchased a Straight Talk and/or third. Port ) your existing telephone number Service can only be applied on your Straight Talk customers without charge for! The menu option and a selection titled “ prepaid ” will display network! We will block your ability to use your Service End Date: your Straight Talk Hotspot BYOT... Phone Service plan new Straight Talk ’ s website Web browser be affected up for Straight Terms! 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